Terms & conditions of Isla Contoy service


Please read our Terms & Conditions of our services carefully

Our team is always committed to you to provide the best service from the first contact.

Isla Contoy Experience is located in:

Av. Del Sol No. 2, Mz. 13, Lt. 2
SM 44, Upper Floor
77506 Cancun
Quintana Roo, Mexico

AGREEMENT: The visitor from now on VISITOR of the express domain ISLACONTOYEXPERIENCE.COM from now on “SITE”, it is agreed the VISITOR of the SITE accepts the following terms and conditions on the information as well as the services provided by it, it is understood and it is assumed that the VISITOR has read each of the terms and conditions included in this section.

DECLARATIONS: The VISITOR of the SITE declares to be of legal age, with the capacity of self-determination as a citizen, to have an interest in the services provided by the SITE, also to be governed under the terms and conditions of the same, to make correct use for the purposes for which It was created commercially.

PAYMENT POLICIES: Once the payment has been made through the SITE, either totally or partially, the USER undertakes to liquidate the total of the requested service, and the SITE to send him a confirmation number, either via the SITE or the lines of communication that it has provided for this purpose.

Given that the SITE does not store sensitive information such as credit card, debit card or any other payment method that the USER uses to make transactions with the SITE, since it handles completely secure platforms verifiable by the USER for its security. .


CONDITIONS FOR REGULAR TOUR: Once your confirmation is received, you will have up to 25 hours to cancel your tour in advance, to obtain 100% of your refund, with 24 Hours you will have the right to re-enlarge your tour for a date other than the agreed one, only In case of any illness you may be entitled to a refund by presenting a medical certificate.

CONDITIONS FOR PRIVATE SERVICES: Once your confirmation is received, you can cancel your service 5 days before the service is performed to obtain a 100% refund, 4 days before the service is performed to obtain a 75% refund, 72 hours a 25 hours before the service is performed to obtain a 50% refund, with 24 hours before the service is performed, it will not be refundable.

CAUSES OF FORCE MAJEURE: The reimbursement will not proceed due to force majeure, where the reasons are beyond the control of ISLA CONTOY EXPERIENCE such as hurricanes, earthquakes, floods, bad weather, government closure of ports and seas, acts of terrorism, strike, request for Bankruptcy or bankruptcy, suspension of activities, demonstrations of all kinds, as well as acts of God.

TERMINATION: ISLA CONTOY EXPERIENCE reserves the right to terminate any contract with the USER at any time or for any reason, including inappropriate use of the SITE or breach of the terms and conditions described herein.


If you have any question regarding our terms & conditions, please fill the form or contact us by chat.

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